In 2007 FORS launched a Business Intelligence and data warehousing project. The purpose of the information system development was to improve performance of the Agency for Power Balance Forecasting by creating the integrated information resource that would enable to consolidate, store and represent information for users for operational and analytical reporting tasks as well as for the short-term and long-term forecasting purposes.

The Hot Line information system based on Oracle E-Business suit CRM sub-system has enabled to automate processing of citizens’ calls, control response actions on citizens’ requests and coordinate the activities of the line divisions and emergency crews of St. Petersburg Water Treatment Plant. The Hot Line information system was put into operation in 2006. More →