FORS: No. 1 Provider of Software Installation and Support Services
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According to the results of a study of the Russian IT services market conducted by IDC last year, FORS Group ranked first among the providers of software installation and support services (Total Supply-Side Revenue on the Software Deployment and Support Foundation Market in Russia, 2020). FORS has been among the leaders in this area for several years running.
It ranks fifth in terms of revenue generated from sales to the public administration sector (Total Supply-Side Revenue in the Government Market in Russia, 2020).
In custom software design, FORS Group is in the TOP 10, ranking 8th (Total Supply-Side Revenue on the Custom Application Development Foundation Market in Russia, 2020).
By the end of 2020, technical support and maintenance accounts for 78% among all the services FORS offers, and for 45% of the Group's total sales. It grew by 14% compared to last year. FORS provides services of tis kind to more than 200 companies.
"We are riding the tide of growing demand for support services in all areas of IT infrastructure. Basic software made by Russian and international manufacturers, freeware, packaged applications and custom-made information systems, servers and complex software and hardware systems are what the activities of both public and private organizations depend on. Therefore, providing a high level of service quality becomes a prerequisite for maximizing information systems performance, their availability, security and safety of information. Our services are highly demanded because we have a professional team of certified specialists with extensive experience in solving unique problems. We are constantly developing our expertise and technology stack, and we offer a comprehensive approach to supporting the entire IT infrastructure. It includes not only standard support, but also advanced services from auditing to platform migration," says Evgeny Efimenko, CEO of FORS Development Center (FORS Group).
"Organization of remote workplaces and ensuring their functioning was an important incentive for further development of the software installation and support market, as was the growing number of projects aimed at adapting the existing IT infrastructure to rapidly changing workflows. Last year, FORS had a lot of successful software installation and support projects. The company has consolidated its leadership in the core IT services market, increasing its market share to almost 13%," explains Natalia Vinogradova, Research Program Manager, IDC Russia.
For more than ten years, FORS has been ensuring the seamless functioning of information systems for such key customers as the Federal Tax Service, VEB.RF, Federal Treasury, Federal Notary Chamber, ATC, Sportmaster, X5 Group. FORS Group keeps up its long-term cooperation with the regional governments of Moscow City, Moscow and Tula regions, KhMAO-Yugra, the Republic of Bashkortostan and others who trust FORS to operate and support individual information systems or their entire infrastructure. Recently, Magnit (Tander), Renaissance Credit CB, UNISCAN/GS1 RUS, EUROCEMENT Group, Azbuka Vkusa, URALSIB INSURANCE and a number of other companies have entrusted the support of their IT solutions to FORS.