IDC Study: FORS Ranking 1st among Support Services Providers
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According to the results of Competitive Profiles and 2018 Analysis of Leading IT Services Players in Russia, research of the Russian IT Services market conducted by IDC, FORS Group ranked 1st in the Software Installation and Support segment, being among TOP 10 leading developers of custom software (ranking 7th).
IDC Competitive Profiles and 2018 Analysis of Leading IT Services Players in Russia is the second part of the annual study of the Russian IT services market produced by the global analytical company. The report presents the main indicators of the 100 leading IT service providers in Russia for 2018, including their revenue from services, market shares and position in 13 basic markets by service type. The report also contains profiles of ten leading companies in the Russian IT services market.
"FORS pays great attention to the processes of technical support and software development. The growing demand for complex comprehensive services, including technology consulting, requires substantial investment in resource development and staff training in order to improve the efficiency and quality of the services provided. We are very pleased to see our efforts appreciated, and FORS being the leader of this segment according to such a respected source as IDC," — emphasizes Alexey Golosov, President of FORS Group.
"Over the past five years, the turnover of FORS has almost doubled, which resulted in a noticeable strengthening of the group's positions in its main service categories. In 2018, FORS became one of the leaders in the market of software installation and support services, strengthening its position in the segment of custom software development, as well. All this testifies to the significant efforts made by the company to develop strategically important areas of its business," — says Vasily Agapov, senior analyst at IDC in Russia.
FORS Technical Support Center has been on the market for more than 26 years, having accumulated a wealth of experience, diverse expertise and an extensive customer base over the years. Besides standard support, it also offers FORSful extended technical support, tailored to the specific needs of each customer. Such proactive support of systems with increased requirements for criticality to failures and loss of information provides a solution to all key tasks: from a comprehensive survey of software and hardware complexes to platform migration, transition to the cloud, improving database performance and expanding application functionality. Thanks to its impressive resources, FORS Technical Support Center attracted the largest customers, such as MTS, SOGAZ, Federal Tax Service of Russia, Information Technology Department of the Moscow Government, Perekrestok supermarket chain, governments of KHMAO-Yugra, Tula region, etc.
FORS portfolio conatins numerous technological projects on support, optimizing and development of IT infrastructure for large retail and Telecom operators, such as Platypus, Magnit, X5, Lenta, Stoloto, Svyaztransneft, Tattelecom, Russian Telephone Company and many others. It should be noted that all contracts for these projects are characterized by extremely high SLA requirements.
In total, more than 2,000 companies use the services of FORS Technical Support Center. Its new services include a package of information and consulting services for migration and subsequent maintenance of software on cloud platforms. Support is provided in any mode, up to 24x7x365.